1. What makes eSafe different from other child safety locators?
eSafe is the only child safety locator that uses GPS and cellular triangulation
to quickly and accurately locate your child, indoors or outdoors, 24/7.
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2. How does eSafe work?
eSafe uses A-GPS and cellular network technologies to accurately pinpoint your child’s
location. Once you purchase a service plan and set up SafeSpots for your child,
you can receive location alerts when he enters and leaves certain places, and you
can track his location online and with your phone 24/7. eSafe also enables your
child to quickly connect with you using the emergency button. If he presses that
button, you will receive an email and text alert and can continuously track him
using the web portal. You can also view turn-by-turn directions to his or her location.
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3. What is a SafeSpot?
A SafeSpot is an area that you have designated as safe, and when he/she enters and
leaves that place, you will receive text message and/or email alerts.
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4. What happens if the eSafe user leaves a SafeSpot?
If the eSafe user leaves a SafeSpot, you will receive an email and/or text message
alert and you can track your child’s location online in real time.
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5. Why do parents or school authorities need this kind of device/service for their
kids?
eSafe provides invaluable peace of mind to parents, school administrators and children.
The device is small and discreet enough to be slipped into a backpack or pocket
and is lightweight and portable. If at any point, your child feels like he is in
danger or needs help, all he has to do is press the Alert button on the device and
you will be informed immediately via email and/or text message. Once you pinpoint
his exact location, you can take the necessary steps to reach him as soon as possible.
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6. What is A-GPS Technology?
A-GPS stands for Assisted Global Positioning System. It enhances the performance
of a basic GPS's location time and accuracy. Compared with regular GPS systems,
A-GPS provides much faster positioning even when GPS signal conditions are weak.
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7. How accurate is A-GPS?
A-GPS can locate a moving object within 5 yards in most cases, depending on the
signal strength from satellites and cell towers.
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8. Why A-GPS rather than standard GPS?
A-GPS takes less power (saving battery life) and time to acquire satellite and cell
tower signals and finds he/she quicker. Under stand-alone GPS operation, a GPS receiver
typically needs more than 30 seconds to receive the satellite position data and
other satellite information required to compute a position. In weak signal areas
such as urban canyons, building interiors or locations surrounded by tall trees,
where the receiver has limited or no direct access to the open sky, determining
a positioning can take much longer. A-GPS will shorten the time to as little as
1 second.
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9. How much does the eSafe locator weigh?
The eSafe locator weighs about 2 ounces.
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10. Is the eSafe GPS locator sturdy?
The eSafe locator is durable and waterproof. Your purchase also includes a zipper
pouch that further protects the locator.
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11. How does my child carry the eSafe locator?
Your child can carry eSafe in his backpack, pocket, or on his belt using the protective
pouch.
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12. Will my child feel anything if they enter or leave a SafeSpot?
No. eSafe is completely harmless to your child. The GPS technology picks up the
signal from the device that your kid has left the SafeSpot and quickly alerts you
via your preference e.g. email or text. Your child will not feel or hear a thing.
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13. How many SafeSpots can I set?
You can set up to 5 SafeSpots.
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14. Do I need a special lanyard or keychain for eSafe to work?
No, eSafe does not require any additional accessory to work properly.
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15. How long does the eSafe battery last before it needs recharging? How long does
it take to recharge?
The battery can last up to a week between charging, depending on usage. You can
receive text and email alerts when the unit needs to be charged, and it charges
through the AC wall adapter. It takes five hours to charge the battery initially,
and then it takes about three hours to charge the battery after that.
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16. Once I register eSafe, how much time goes by before the locator is activated?
As long as the battery is charged, eSafe will be ready to use within minutes of
activating.
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17. Is the eSafe tracking website compatible with my smart phone or other mobile
device?
Yes, you can access the eSafe tracking website on your smart phone, and you can
also download applications for your smart phone that
enable you to edit SafeSpots and track eSafe on the go.
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18. What do I do if my locator is not functioning properly?
We offer a money-back guarantee within 30 days of purchase. Please see our Returns
& Refunds Policy for details. In addition to our 1-year limited warranty, we also
offer an extended warranty that would cover a broken or lost device.
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19. If eSafe is in tracking mode, will I still receive alerts?
No, if you are in the tracking mode you will not receive alerts as you will be able
to see the eSafe user’s location on the map on the tracking dashboard online.
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20. Does eSafe work outside of the continental US?
No, eSafe only works in the continental United States.
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21. Is there a customer service number I can call?
Yes, you can reach customer service toll free at 866-989-7768.
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22. Does eSafe work well with the Verizon and AT&T networks?
Yes, eSafe works well with almost all major carriers in the US.
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