Customer Care Centers

24/7 Emergency Care

For eCare+Voice, Securus provides around-the-clock emergency support. Our emergency care specialists will send needed rescuers and can track customers who need assistance on a map in real time.

AKC Reunite (formerly AKC CAR)

For SpotLite 2.0, Securus has partnered with AKC Reunite to provide recovery support. Dedicated recovery specialists are available to assist in finding lost pets 24/7 and can be reached at 1.888. DOG.LOC8. They will stay on the phone with pet owners as long as needed, providing turn-by-turn directions and support.

Securus Customer Care

For all of our GPS products, we provide Customer Care from 9 a.m. – 6 p.m. ET, Monday – Friday. We are here to assist customers with product and technical support and billing questions. Contact Customer Care.