Customer Care Centers


24/7 Emergency Care

For eCare+Voice and eResponder, Securus provides around-the-clock emergency care center support. Our emergency care specialists speak with users anytime and send the help that is needed.

AKC Reunite

For SpotLite 2.0, Securus has partnered with AKC Reunite to provide recovery support. Dedicated recovery specialists are available to assist in finding lost pets 24/7 and can be reached at 1.888.DOG.LOC8. They will stay on the phone with pet owners as long as needed, providing turn-by-turn directions and support.

Securus Customer Care

For all of our GPS products, we provide Customer Care from 9 a.m. – 6 p.m. ET, Monday – Friday.We are here to assist customers with product and technical support and billing questions. ContactCustomer Care.